The iLAN Network Operation Center receives customer alarms 24 x 7, evaluating each alarm and verifying that the outage is real and not just a spurious alarm [very common]. Only those alarms which warrant immediate attention are passed to the on-site staff via pager. iLAN provides complete after-hour and weekend support and will alert customer personnel as directed by the customer.

From: []
Sent: None
Subject: Polling Event

Server: NEQ-Lab-1
Timestamp: Tue Mar 19 02:30:31 2002
Severity: Critical
Description: avail: polling failed for ffr-gw1: No response before timeout